Customer Experience Consultant and Trainer

Winner of multiple awards in Customer Service


We excel by delivering ‘first choice’ customer experiences.

Does your business aspire to providing ‘first choice’ customer service?

With more than 20 years of delivering award winning customer experiences with leading global brands, our founder, Stella Fernandes and her team of expert consultants can transform your customers’ journey into one that will deliver repeat business, referrals and recommendations. 

Be ‘first choice’ and stand out from the crowd.

Our consultancy services specialise in developing customer engagement policies and procedures that deliver standards of customer experience that makes your business become ‘first choice’ amongst your competitors.

About us

Learn something about our founder, Stella, and her team.

Case Studies

We share some brief insights of recent projects.


We provide an overview of our most popular services.

Legal Notices

Terms of Business can be seen here.

Privacy Policy

Please do consider our Privacy and Cookie Policies before you engage with us.


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