Customer Experience Consultant and Trainer

Winner of multiple awards in Customer Service

 

Services

Yes, we put your customer at the heart of everything we do.

 

Do you want to improve your sales and profitability?

Of course you do!

Do you want to improve your customer service experience?

Of course you do!

Do you already deliver first class service – but wait, so do a number of your closest competitors?

We can assist you to become your target customers’ ‘first choice’ in your sector.

We work with a wide range of organisations, helping them become more successful and ultimately transform processes to deliver more positive outcomes with improved profitable margins, and higher-skilled personnel, to become engaging and motivated, to deliver outstanding customer service.

Our focus is on building strong aligned operational practices and teams, that can repeatedly deliver on customer satisfaction, adding revenue growth with higher conversion results by making your business ‘first choice’.

The lowest cost channels for marketing can be achieved by improving customer KPIs, referrals, recommendations and positive strategic partnerships.

Able to tailor approach to deliver bespoke solutions to meet your specific business needs.

·     Customise training of staff to suit business needs with the aim of getting employees to be more engaging with the customer, and customer centric

·     Explore opportunities that will allow individuals to recognise and reach personal and company goals

·     Focus towards identifying the very best qualities in your people

·     Curate an environment to compete for the highest accolades and awards

·     Create and/or analyse data and performance indicators that will help you direct and manage your business

Our services extend to a broad range of industries including, transport, retail, charities, banks, healthcare, sports and leisure, hospitality, individual businesses, spas, clubs, casinos, campus/university.

If you wish to inspire your teams to great performance contact

stella@fc-consultant.com

 
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