Customer Experience Consultant and Trainer
Winner of multiple awards in Customer Service
Stella Fernandes trading as FC Consultant
Spamming, or the
sending of unsolicited email, from any FC Consultant server or using
an email address that is maintained on any FC Constant machine is
These terms shall apply to any and all work undertaken, or services provided by FC Consultant trading as FC Consultant and/or any other trading names [FC Consultant].
The final statement of any work or services will usually be set out in an Order Acknowledgement.
In the event that an Order Acknowledgement is not issued by FC Consultant for any reason then these Terms will still govern all such work or services and the term “Order Acknowledgement” as set out in these Terms will be deemed to mean the latest proposal issued by FC Consultant.
PART A General Terms Applicable to all Services
PART B Additional Terms Applicable to Professional Services
PART C Additional Terms Applicable to Design & Development Services
PART D Additional Terms Applicable to Hosting & Email Services
PART E Additional Terms Applicable to Domain Name Registration Services
PART A GENERAL TERMS APPLICABLE TO ALL SERVICES
A1 DEFINITIONS & INTERPRETATION
In these Terms, unless the context otherwise requires:
a) headings are for convenience only and will not affect interpretation of the clauses to which they relate
b) the singular includes the plural, and vice versa
c) words expressed in one gender include the other gender
d) reference to any person includes any individual, firm, body corporate, association, partnership, government or state (whether or not such has a separate legal personality).
A2 ABOUT THESE TERMS
A2.1 Part A of these Terms shall apply to any and all Services which are provided by FC Consultant to the Client.
A2.2 Parts B-E of these Terms shall apply in addition to Part A for those Services to which such terms specifically relate. For example, the “Part B: Additional Terms applicable to Professional Services” shall apply only to those elements of the Services which relate to the provision of professional services, for example consultancy.
A2.3 In the event of any conflict between the provisions of the Order Acknowledgement, and those contained within these Terms, the latter shall prevail.
A3.1 The Services will commence on the date stated in the Order Acknowledgement by FC Consultant and will continue until completion of those Services, unless terminated earlier in accordance with these Terms.
A4 PERFORMANCE OF THE SERVICE
A4.1 Whilst FC Consultant shall use all reasonable endeavours to deliver the Services by any agreed dates, although the Client accepts that such timescales are estimates only. Accordingly, FC Consultant shall not be liable for any delays in the provision of the Services.
A4.2 FC Consultant shall perform the Services substantially in accordance with the Order Acknowledgement.
A4.3 Any additional warranties appropriate to each type of Service are set out in Sections B-E of these Terms.
A4.4 The warranties contained within these Terms are provided in lieu of any implied statutory provisions, the incorporation of which are excluded to the extent permissible at law.
A5 CHARGES & PAYMENT
A5.1 In consideration of FC Consultant’s performance of the Services, the Client shall pay FC Consultant the Charges.
A5.2 In addition to the Charges the Client shall pay FC Consultant, VAT and/or any other applicable sales taxes at their respective current rates.
A5.3 Unless and to the extent stated otherwise in the Order Acknowledgement, the Client shall pay all invoices within 30 days from the date of invoice.
A5.4 If the Client has a bona fide dispute in relation to all or any portion of an invoice submitted by FC Consultant, the Client shall notify FC Consultant in writing within 10 days of its receipt of the invoice. Such notification shall include the amount and particulars of the disputed charge. The Client will pay any undisputed amount in accordance with Clause A5.3. The parties will resolve the disputed amounts in accordance with Clause A13.
A5.5 FC Consultant reserves the right to charge interest on all overdue invoices at the rate of 2% above the base rate of National Westminster Bank plc.
A6 INTELLECTUAL PROPERTY RIGHTS OWNERSHIP
A6.1 Any and all Intellectual Property Rights arising in connection with performance of the Services are the exclusive property of FC Consultant. Except and to the extent expressly provided in Parts B-E of these Terms, or in the Order Acknowledgement, nothing in these Terms will be deemed to or require FC Consultant to transfer, assign or license any Intellectual Property Rights.
A6.2 All information or materials supplied to FC Consultant by the Client in connection with the Order Acknowledgement, together with all associated Intellectual Property Rights, will remain the property of the Client.
A6.3 The Client hereby grants FC Consultant a free licence to use all such information and materials for all purposes connected with the provision of the Services (or otherwise in connection with the Order Acknowledgement).
A6.4 The Client warrants that it has the right to:
a) disclose the information and materials referred to in Clause A6.2, and
b) grant the licence set out in Clause A6.3, and
the Client agrees to defend, indemnify and hold FC Consultant harmless from any and all demands, liabilities, losses, costs and claims, including legal fees incurred by (or asserted against) FC Consultant and its third party suppliers, that may arise from or in connection with any allegation of infringement of Intellectual Property Rights of a third party arising due to FC Consultant’s possession or use of such information or materials.
A7 CONFIDENTIAL INFORMATION
A7.1 The Client and FC Consultant agree to treat as confidential any and all Information of one another which may come into their possession (or the possession of any of its employees, agents, sub-contractors or assignees) as a result of, or in connection with, the Order Acknowledgement.
A7.2 The parties agree not to copy the Information of the other party except as necessary to perform or receive Services under the Order Acknowledgement.
A7.3 The provisions of this Clauses A7.1 & A7.2 will not apply to Information that:
a) either party was already holding in its lawful possession (and at its free disposal) before the other party shared such Information under the Order Acknowledgement; or
b) either party received under a lawful disclosure from a third party without any obligations of confidence; or
c) either party replicated independently of the other without access to or knowledge of the Information; or
d) is in the public domain other than through a breach of the Order Acknowledgement; or
e) must be disclosed by law.
A7.4 Each party agrees to promptly deliver or destroy all materials and data in its possession or control that contain any Information upon the written request of the other party.
A8.1 Without prejudice to other rights, either party will have the right without notice to terminate the Order Acknowledgement if:
(a) the other party commits a material breach and fails to remedy the breach within fourteen (14) days of receiving written notice to do so; or
(b) the other party commits a material breach, and such breach is incapable of remedy; or
(c) the other party is the subject of a bankruptcy order or becomes insolvent or makes any arrangement or composition with or assignment for the benefit of its creditors or if any of the its assets are the subject of any form of seizure; or goes into liquidation, either voluntary or compulsory; or if a receiver or administrator is appointed; or
(d) the other party is the subject of proceedings in any jurisdiction which are equivalent (or similar) to the circumstances set out in Clause A8.1(c)
A8.2 Termination of the Order Acknowledgement, howsoever caused, will not affect the rights of either party that may have accrued up to the date of termination.
A9 LIMITATION OF LIABILITY
A9.1 Nothing in the Order Acknowledgement excludes or limits the liability of either party for:
a) death or personal injury caused by its own negligence; or
b) fraudulent misrepresentation; or
c) any other liability, the exclusion or limitation of which is not permitted by law
A9.2 Subject to Clauses A9.1 and A9.3 the liability of FC Consultant in contract, tort (including negligence), misrepresentation or otherwise arising out of or in connection with the Services shall be limited to £10,000 in aggregate.
A9.3 In no event shall FC Consultant be liable for any loss of profit, business, goodwill, or for any other indirect or consequential loss or damage which arises out of or in connection with the Services.
A9.4 Subject to Clause A9.1, FC Consultant shall have no liability to the Client in respect of any claim arising unless the Client shall have served notice of the same upon FC Consultant within 2 years of the date it became aware of the circumstances giving rise to the claim, or the date when it ought reasonably to have become so aware.
A10 FORCE MAJEURE
A10.1 Neither party shall be liable for any breach of its obligations under the Order Acknowledgement where such breach results from a Force Majeure Event.
A10.2 Each party agrees to give notice promptly to the other upon becoming aware of a Force Majeure Event such notice to contain details of the circumstances giving rise to the Force Majeure Event.
A10.3 Each party agrees to use all reasonable endeavours to resume the performance of its respective obligations as soon as reasonably practicable following the occurrence of a Force Majeure Event.
A10.4 If a breach due to a Force Majeure Event shall continue for more than 10 days then the parties shall enter into good faith negotiations to incorporate such amendments to the Order Acknowledgement as may be necessary to enable continued performance.
A10.5 In the event that parties are unable to incorporate amendments to the Order Acknowledgement pursuant to Clause A10.4 within the specified 10 days, then FC Consultant shall be entitled to terminate the Order Acknowledgement.
A11.1 Neither party may assign, novate or otherwise transfer any of its rights or obligations under the Order Acknowledgement, without the written consent of the other except that FC Consultant shall be entitled to assign its rights under the Order Acknowledgement to any Group Company.
A12.1 Any notice required to be given for the purpose of the Order Acknowledgement must be in writing and will be deemed to have been duly given if sent by pre-paid post or delivered by hand or sent by fax (which must be confirmed as soon as possible by post to the relevant registered office or place of business).
A13 DISPUTE RESOLUTION
A13.1 Any dispute which may arise between the parties in relation to any matter arising out of the Order Acknowledgement shall in the first instance, be referred to more senior personnel within the respective parties organisation who shall endeavour to reach a resolution within 10 working days from the date on which the matter was first referred to them.
A13.2 If the dispute is not resolved within 10 working days (or in the event that there is no more senior personnel in either or both party’s organisations) then the matter may be referred to a mediator by either or both parties, and:
a) the mediator will be appointed by agreement of the parties. In the event of a failure to agree within 3 days of a proposal by one party the mediator will be appointed by the Centre for Dispute Resolution (CEDR);
b) within 14 days of the appointment of the mediator the parties will meet with the mediator in order to agree the procedure to be adopted for the negotiations;
c) all negotiations connected with the dispute will be conducted in confidence and without prejudice to the rights of the parties in any further proceedings;
d) if the parties reach agreement on the resolution of the dispute the agreement will be put into writing and once signed by the parties will be binding on them;
e) if the parties fail to reach agreement within 1 month of the mediator being appointed then either party may exercise any remedy that it has under the Agreement or at law;
f) each party shall be responsible for its own costs in respect of the mediation.
The Client shall remain at all times responsible for the security, protection and back up of its own data.
A15 Rights of Third Parties
A15.1 No person who is not a party to the Order Acknowledgement shall have any right under the Contracts (Rights of Third Parties) Act 1999 to enforce any term of the Order Acknowledgement.
A16.1 The parties are independent contractors. Neither party may act on the other’s behalf without prior written consent.
A17 ENTIRE AGREEMENT
A17.1 The Order Acknowledgement contains the entire terms for the Services and supersedes all prior oral or written communications. It may not be amended except in writing, signed by authorised representatives of both parties.
A18.1 If the event that any term of the Order Acknowledgement is subsequently found to be unenforceable, invalid or illegal for any reason whatsoever, the invalidity or unenforceability of such provision shall not affect the other provisions of the Order Acknowledgement and all provisions not affected shall remain in full force and effect. The parties agree to attempt to substitute for any invalid or unenforceable provision a valid or enforceable provision which achieves to the greatest extent possible the economic legal and commercial objectives of the invalid or unenforceable provision.
A19.1 Clauses A1, A2, and A5 through to A21 inclusive shall survive termination of the Order Acknowledgement.
A20.1 No failure, delay or indulgence on the part of either party in exercising any right under the Order Acknowledgement shall constitute a waiver of such right.
A21.1 The Order Acknowledgement is governed by the Laws of England and Wales and the parties submit to the non-exclusive jurisdiction of the English Courts.
PART B ADDITIONAL TERMS APPLICABLE TO PROFESSIONAL SERVICES
B1.1 FC Consultant shall provide the Services in a professional manner, using the due skill and care of a professional company with expertise in the provision of services similar to the Services.
B1.2 The Client accepts responsibility for the way in which it uses the Services. FC Consultant does not warrant that provision of the Services shall have any particular outcome for the Client.
B2 INTELLECTUAL PROPERTY RIGHTS - OWNERSHIP
B2.1 Title to and all Intellectual Property Rights as may be generated by FC Consultant in the performance of the Services will be and remain vested in and be the absolute property of FC Consultant, or its licensor as appropriate.
B3.1 FC Consultant shall use such of its staff, agents or sub-contractors as it deems appropriate to perform the Services
B3.2 FC Consultant may change the staff, agents or subcontracts performing the Services if for any reason it wishes to so. Where possible, FC Consultant shall provide advance notice of such changes.
B4 CONFIDENTIALITY - GOOD PRACTICE, REGULATION AND LAWFUL ACTIVITIES
B4.1 The appointment and ongoing engagement of FC Consultant Services is subject to the Client respecting appropriate professional, regulatory, and law abiding activities and the Client must exclude and indemnify FC Consultant from any inappropriate activities accordingly – obviously, FC Consultant must never be expected to participate in, or be party to: assisting any illegal activities; breaching any related industry or territorial regulations; acting on the Client’s behalf in a manner that is not of generally recognised good practice,
B4.2 The Client must disclose all material and influencing factors, including impending disciplinary, regulatory or legal actions, to FC Consultant prior to the commencement of provision of any FC Consultant Services. Should such factors arise or be identified by the Client after Services have commenced, they must be notified to FC Consultant immediately. Should FC Consultant discover such factors at any stage they will be brought to the Client’s attention as soon as is practically possible.
B4.3 In such circumstances, FC Consultant must reserve the right to immediately terminate all Services without due related notice periods - this may include incomplete projects and/or withdrawal of all resources assigned to the Client’s existing or future projects.
B5 TRAVEL AND EXPENSES
B5.1 FC Consultant must also reserve the right to charge for any travel time in excess 2 hours per day, and all out of pocket expenses.
PART C ADDITIONAL TERMS APPLICABLE TO DESIGN & DEVELOPMENT SERVICES
C1.1 FC Consultant warrants that software will perform substantially in accordance with the agreed specification.
C1.2 FC Consultant does not warrant that the software, or use of any service dependent upon it, will be uninterrupted or error free.
C1.3 Any major faults arising within period of 3 months will be corrected by FC Consultant. Where faults are found to be caused (or contributed to) by a party other than FC Consultant then FC Consultant reserves the right to charge for all work undertaken to investigate and/or correct such faults.
C2.1 The Service will be deemed accepted by the Client on the earlier of the date on which:
a) FC Consultant confirms to the Client that the Services are completed, or
b) the Client takes into use the results of the Services (for example, utilises or uploads a web site or starts to use all or part of an application), or
c) FC Consultant uploads the web site for the Client, or
d) FC Consultant delivers the Services to the Client (for example, delivers software or an application).
PART D Additional Terms Applicable to Hosting & Email Services
D1 APPROPRIATE USE OF THE SERVICE
D1.1 The Client must not use the Service in an inappropriate manner or for any inappropriate purpose, including but not be limited to
a) Sending, broadcasting, distributing, advertising or otherwise in connection with unsolicited, offensive, abusive, indecent or obscene content
b) Causing annoyance, inconvenience or anxiety to another person
c) plan, incite or undertake fraudulent activities or criminal offences
d) any activity resulting in breach of any law or regulation in any jurisdiction.
D1.2 If FC Consultant discovers or suspects that the Client is using the Service in an inappropriate manner, or for any inappropriate purpose, FC Consultant shall be entitled to withdraw the Service without liability or compensation to the Client.
D1.3 The Client must not use the Service in such a way as to hinder or jeopardise the performance of the server or other technology on which the Service resides or depends, including but not limited to:
a) exceeding any size or usage restrictions advised by FC Consultant from time to time
b) using the server as an application server (for example, but without limitation, using it to generate large volumes of email from a database)
D1.4 If FC Consultant discovers or suspects that the Client is using the Service in any way which is or may hinder, jeopardise or adversely affect the server or other technology on which the Service resides or depends, then FC Consultant shall be entitled to withdraw the Service without liability or compensation to the Client. Alternatively, at FC Consultant’s discretion, it may impose restrictions on the Client’s use of the Services (for example, but without limitation, restricting bandwidth, processor utilisation or disk space) and the Client will promptly comply with such restrictions.
D2 RELIANCE ON THIRD PARTIES
D2.1 FC Consultant relies on the provision of some elements of the Services from third party suppliers. Whilst FC Consultant uses all reasonable endeavours to manage such third parties in an appropriate manner, they are independent entities and as such FC Consultant shall not liable to the Client for any delay or failure in the Services arising due to act or omission of FC Consultant’s suppliers.
D3 VARIATION OF TERMS
D3.1 FC Consultant may vary the Terms as they relate to the Services without obtaining prior consent of the Client.
D3.2 FC Consultant may change any element of the Service as it deems necessary, including but not limited to moving hosting service supplier, IP addresses or web servers.
D3.3 FC Consultant may terminate the Services at its convenience without liability to the Client.
D4.1 The Client shall defend, indemnify and hold FC Consultant harmless from any and all demands, liabilities, losses, costs and claims, including legal fees incurred by (or asserted against) FC Consultant and its third party suppliers, that may arise from or in connection with the use of any Service by the Client, its subcontractors or agents.
D5 OBLIGATION TO REPORT MISUSE
D5.1 The Client shall notify FC Consultant if it becomes aware of any misuse of the Services, including but not limited to:
a) port scanning
b) hacking (including attempts)
c) firewall activity
d) virus, worm or trojan activity
e) newsgroup and/or discussion forum misuse
g) RSS feeds.
D5.2 If FC Consultant subsequently wishes to investigate further, on its own behalf or that if its supplier, then the Client shall promptly provide all reasonable assistance and information to FC Consultant or its suppliers upon request.
PART E ADDITIONAL TERMS APPLICABLE TO DOMAIN NAME REGISTRATION SERVICES
E1 STATUS OF FC CONSULTANT AS A RESELLER
E1.1 FC Consultant is an authorised reseller of Domain Name Registration Services on behalf of various domain name registrars.
E1.2 FC Consultant currently utilises a number of registrars to apply for a domain name – the selected registrar is frequently selected on domain ‘type’ (eg dot com, dot org etc), purchase price and specific terms of ongoing upkeep, transfers etc.
E2 THIRD PARTY TERMS & APPLICATION PROCESS
E2.1 The Client hereby confirms that it has read and agrees to be bound by any and all terms of the relevant registrar for or in connection with the Domain Name Registration Services.
To complete the registration process, the Client must acknowledge that it has read, understood, and agreed to be bound by all the terms and conditions, dispute policy and/or their equivalent policy, and the rules and regulations set forth by the registry administrators for the respective registries.
E2.2 The Client hereby authorises FC Consultant to process the application for a domain name as stated in the Order Acknowledgement, by accessing an appropriate Domain Name Registration Service on its behalf, and, registering the domain name in the Client’s own name.
E2.3 FC Consultant or the selected registrar may at its sole discretion, elect to accept or reject any application for registration of domain name for any reason, including but not limited to, rejection due to a request for registration of a prohibited domain name.
E2.4 Upon the selected Registrar’s receipt of domain name registration information, the Registrar shall submit the information to the registry administrator for the appropriate top-level domain for approval and processing. The registry administrator then puts into effect the domain name registration.
E2.5 As consideration for FC Consultant providing domain name registration services, the Client agrees to pay FC Consultant the amounts for registration, renewal and any other or administration fees incurred and/or levied in connection with the Domain Name Service Registration.
E2.6 The Client’s domain registration will only pass to the Client upon receipt of cleared funds from the Client. FC Consultant reserves the right to cancel that registration or restrict use of the domain name until payment has been received.
E2.7 The Client shall defend, indemnify and hold FC Consultant harmless from any and all demands, liabilities, losses, costs and claims, including legal fees incurred by (or asserted against) FC Consultant, that may arise from or in connection with the use of any domain name by the Client, its subcontractors or agents.
E2.8 The Client acknowledges and recognises that the domain name system and the practice of registering and administering domain names are continuously evolving, and acknowledge and agree that FC Consultant may modify this Agreement, the Order Acknowledgement and the application of any Dispute Policy as necessary from time to time to comply with any agreements by which any registrar is or will be bound, and to adjust to changing business circumstances.
E2.9 The Client agrees that its continued use of any registered domain name constitutes acceptance of this Agreement (and/or the relevant terms mentioned in Clause 1.3 above) and any amendments thereto. If at any time, the Client no longer wishes to be bound by such terms, or does not agree to subsequent changes, the Client’s sole remedy is to request that the cancellation or transfer of its domain name registration to a different domain name registrar.
E2.10 The Client warrants that if the Domain Name Services it obtains from FC Consultant are for another entity, the Client has full authority to bind that entity as a principal to all terms and conditions that will subsequently apply.
If you have any questions arising from the Terms and Conditions above, please contact:
E-mail: legal[at]FC Consultant.com
Stella Fernandes trading as FC Consultant
Terms and Conditions - Terms of Business - Revised 1st October 2019