Customer Experience Consultant and Trainer

Winner of multiple awards in Customer Service


 About Us


We put your customer at the heart of everything we do …

Stella Fernandes, Founder, FC Consultant

With more than 20 years of delivering award winning customer experiences with leading global brands, our founder, Stella Fernandes and her team of expert consultants can transform your customers’ journey into one that will deliver repeat business, referrals and recommendations. 

Stella Fernandes is a multi-award winning professional who is passionate about delivering the highest levels of customer experience.
  5 times winner Quality Excellence Award
3 times winner TripAdvisor Certificate of Excellence Award
General Manager for Hotel of the Year

Other specialist category accolades for:

  Corporate Social Responsibility; Newcomer of the Year Award

Having worked for a range of global leading, chic boutique and 5 star properties as a General Manager, Stella understands the importance of delivering the very highest customer experience, and Stella knows how to formulate customer experience strategy and execute the plan on time and within budget.

Multi-ward winning Stella can help you identify and understand your customer needs and, implement actions that will transform the customer journey beyond ‘like’ to ‘love’!

Specialists for Customer Service - including: Strategic and Tactical Planning; People Management; Sales Performance; Improving Profits; Stakeholder Relationships; Training and Professional Development; Managing and Motivation; Alignment of goals and outcomes; Event Consultancy and Management; Budgeting, Measurement and Monitoring; Health and Safety, Compliance.

If you wish to inspire your teams to greater performance, contact:
stella [at]

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